I’m the Director of Customer Experience Operations at WP Engine. While my world changes every single day, the goal of the Customer Experience Operations team is to enable WP Engine to scale and maintain a world class experience for our customers. This is done by constantly innovating and providing tools, knowledge, resources, and more to our Support team, our Customers, and the Community.
2) How did you get into WordPress?
I joined WP Engine about two and a half years ago and hadn’t used WordPress before that, slowly but surely I grew my knowledge with a goal of being so knowledgeable I could handle customer tickets. When I got married last year I created our wedding site in WordPress which became my first venture into building a complete site, it was a lot of fun! I now want to give back to the community and am speaking at 3 WordCamps in July!
3) What’s a great experience you had at a WordCamp?
My first ever WordCamp was in Chicago, and it was a blast! Meeting so many people, making so many friends. My favorite part was on the last day a big group of us went on a river architecture tour and then went and watched the San Antonio Spurs win the NBA Championship, it was a night I’ll never forget!
4) What are your non-WordPress, non-Computer related hobbies?
Sports, I’ll basically play or watch any sport. Soccer is my favorite, and I’ve been watching all the Women’s World Cup matches currently going on. GO USA!
5) If you could be any fictional character, who would you be and why?
James Bond, specifically from the Daniel Craig movies. I’m a huge fan of the new Bond movies and I feel they’re doing such an awesome job of making Bond more human, showing his flaws, having him struggle with real world problems. But all the while gallivanting across the world and fighting evil!